Information We Collect
When you contact us for water heater repair or service, we collect the information you give us. That includes your name, phone number, email address, and the service address where the work will be done.
If you use our website, we may automatically collect basic technical data like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule appointments, send service updates, and follow up on completed work. If you call us, we use your phone number to reach you about your repair.
We may also use your information to send occasional reminders or offers about our services. You can opt out of those messages at any time.
We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand site traffic.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors use our website. These tools collect anonymous data such as page views, time on site, and referral sources.
We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We share your information only when needed to run our business. For example, we may give your address and phone number to a technician assigned to your job.
We may also share data with service providers who help us with scheduling, payment processing, or marketing. They are required to keep your information confidential.
We will disclose your information if required by law or to protect the safety and rights of our company, our customers, or others.
Data Retention
We keep your personal information for as long as needed to provide services and meet legal requirements. When it is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete that information.
If you have received marketing messages from us and no longer wish to receive them, you can opt out by contacting us using the details below.
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise those rights, please contact us.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.